Customers today aren’t just chasing the cheapest rivets and tools they can find — they’re chasing value. And by “value,” we mean tools that actually last longer than a cup of coffee and fixings that don’t fall apart when you look at them sideways. If you sell rivets and rivet setting tools, here’s how to upsell without pushing too hard.

1. Sell the Whole Story, Not Just the Sticker Price
   Value-focused customers often prioritize long-term savings over upfront costs. Highlight how premium rivets and professional-grade setting tools reduce failure rates, minimize downtime, and lower replacement costs. Providing real-world examples or case studies where better tools saved time and money can be a strong convincer. Remember: the upfront price is just the opening act. The real show is durability and savings over time.
2. Bundle Solutions, Not Just Products
   Why sell a single rivet when you can offer a dream team? Rather than selling a rivet or tool individually, package them into project-specific kits. Offer complete fastening solutions — such as high-performance rivets paired with ergonomic, durable rivet guns — that simplify procurement and ensure compatibility. Bundling can justify a higher spend while making the customer’s job easier.
3. Show, Don’t Tell (Especially with Tools)
   Customers appreciate proof. Offer hands-on demonstrations, either on-site or via short video clips, showing how advanced tools speed up setting times, require less maintenance, or work with a broader range of materials. A side-by-side demo of a standard tool versus a high-end model can be particularly persuasive.
4. Give Them Options (But Make the Upgrade Obvious)
   Always present good, better, and best options, but be sure to explain the incremental value between each tier. For example, a premium rivet setter might offer a 30% faster cycle time or a three-year warranty instead of one. Customers love a good deal, but they hate missing out even more. Spell out the advantages of spending a little more upfront.
5. Emphasize Support and Service
   Customers value suppliers who stand behind their products. Offer extended warranties, priority repair services, or free tool training sessions. Showing that you’re a partner — not just a vendor — adds intangible value that can tip the decision toward a higher-end purchase.

Conclusion
Talk to Scell-it about the options available and the range of products available. Check the Scell-it UK catalogue for a comprehensive list of our standard and premier tools.

For more advice or information on your rivet requirements call our experts at Scell-it UK.